Posted on July 31st, 2012 by Paul Stainthorp
There’s a problem with a small number of e-book URLs in our library catalogue (held in MARC records, field 856$u, for some—but not all—e-books from Coutts MyiLibrary). For complex historical reasons, the normal URL, e.g.:
Has been percent-encoded like this:
This causes an error (“Invalid Web Address”) when you try to import the details into “My Bookmarks” in the reading lists system:
We’re working to eradicate these unnecessarily-encoded URLs from the catalogue. In the meantime, here’s a temporary fix.
- Import the record into the reading lists system as normal using the bookmarklet.
- Before you click on “Create”, copy the e-book URL from the “Web address” field.
- Go to this website: http://meyerweb.com/eric/tools/dencoder/
- Paste the URL you copied into the large box on the screen, and hit “Decode”.
- Copy-and-paste the normal, decoded URL back into the reading lists system.
- Click on “Create” as normal and the e-book will be added to “My Bookmarks”.
Posted on September 28th, 2011 by Paul Stainthorp
Apologies from the Library – we’re having some problems with ‘Athens’ access to electronic library resources today.
You may see the following error message when you try and log in to any e-resource via Athens:
“The Authentication Point was unable to action your AthensDA request. This may be due to a temporary network problem, server failure, or invalid request.”
We’re working to resolve the problem and restore access a.s.a.p.
Posted on June 7th, 2011 by Paul Stainthorp
This is an issue that gets reported to the Library a few times every year… it’s a rare problem, but a devastating one if you’re 24 hours from dissertation hand-in day.
Students using Write-N-Cite to add references to a long Word document (usually a dissertation/thesis) occasionally find that WnC isn’t happy about processing the document. When they click on the ‘Create Bibliography’ button, the application thinks… for a… while…
…before finally spitting out one of the following two error messages:
- Errors were encountered while processing your file: / The following error occurred attempting to read your document
- Your manuscript was processed successfully, no errors / System error 602. Cannot download formatted document from the server
Either way, no bibliography.
Most of the time, this seems to be caused by the size of the document. Write-N-Cite just will not cope with MS Word documents of >10MB, and who can blame it?
Word documents are often only so big because they contain (raw, uncompressed) images such as screenshots or digital photos. I’ve found it’s usually possible to reduce the file size of the dissertation document by compressing any images in the file, to print quality.
You can do this (in the version of Word on the University of Lincoln’s corporate desktop, anyway: instructions for your version of Word might be here…) by right-clicking on the image and selecting ‘Format Picture…’.
Then, in the ‘Format Picture’ window which appears, select the ‘Picture’ tab, followed by the ‘Compress…’ button (at the bottom of the window). Choose the option to apply to ‘All pictures in document’ and the ‘Print’ resolution (200 dpi), then click OK.
Other tips that seem to have helped in the past:
- Instead of using Write-N-Cite, process your document within RefWorks itself by going to the ‘Bibliography’ page, selecting the option: ‘Format Paper and Bibliography’, and uploading the document directly.
- Make sure you’re using the right version of WnC for your Operating System and version of MS Office/Word. Generally, Write-N-Cite III seems to suffer from fewer problems of this sort than v.2 (which, unfortunately, is the version we’re using on campus).
- If all else fails, try removing appendices, tables etc. from your dissertation, before you process it (then stitch it back together after WnC has done its business). I call this the ‘throwing everything out of the hot air balloon’ method.
Anyone else know of any tricks for getting Write-N-Cite to play nice with overweight Word documents?
Posted on April 7th, 2011 by Paul Stainthorp
We’re experiencing a problem with access to JSTOR. If you try and log in to JSTOR through the University Portal, you may see this error message:
It appears that your institution does not allow you off–campus access due to your status.
Please contact your local librarian for more information.
You may also visit our Options for Access to JSTOR page.
You can copy and paste the error message below into an email to your local librarian or technical administrator.
JSTOR requires urn:mace:dir:entitlement:common-lib-terms entitlement attribute, which is not present.
We’ve reported the problem to JSTOR technical support, and we’ll let you know as soon as normal access has been restored. In the meantime, you can log in to JSTOR, from on or off campus, by going to the following address:
Log in using your network\accountID and password.
(Technical note: this alternative method of access uses LibResProxy, a CGI proxy application which mimics IP-based on-campus authentication. It will be much slower than normal access, and not all features of the destination site may be available.)