We have experienced a number of problems lately with the RefWorks direct export feature from certain databases.
While the problems appear to have been resolved for now, here are three suggestions for alternative methods of getting references out of databases and into your RefWorks account, just in case direct export fails.
- Try logging out of your RefWorks account and closing the browser window. Then go to the database and try the direct export again. Sometimes (and for some unknown reason) a direct export will not work if RefWorks is already open, but it will work if RefWorks is launched anew by the direct export process itself. When the direct export process launches RefWorks, you will probably not be logged in to your account – click on “Athens Credentials” to start the login process.

- Try finding the article(s) you’re trying to export in Find it at Lincoln, instead of the native database. Then export them from Find it at Lincoln using the following process:
- Click the “Add to folder” icon next to each article record you want to export to RefWorks.

- A “Folder has items” box will appear on the right-hand side of the screen. Click on “Folder View”.

- In the “Folder Contents” screen, select all the items you wish to export, click the “Export” icon on the right-hand side of the screen, then select “Direct Export to RefWorks”.

- Click the “Add to folder” icon next to each article record you want to export to RefWorks.
- Instead of direct export, try exporting the records from your database as a file (in either RIS or BibTeX format). This will give you a plain text file to save to your computer. Then, log in to your RefWorks account and import the file by going to “References” > “Import”, then choosing the correct file format (RIS/BibTeX) from the “Import Filter/Data Source” drop-down menu, and choosing your saved file to import.













