E-resources and the Portal: choosing the correct account prefix on Windows 7 computers

Posted on October 21st, 2011 by Paul Stainthorp

I’m getting an increasing number of queries from students with PCs and laptops running Microsoft Windows 7, who are having problems logging in to electronic resources via the University Portal.

When the user first tries to log in to a page under https://portal.lincoln.ac.uk/, the username field, by default, already has a user account prefix filled in (for example “USER-PC\“). This is incompatible with the Portal login which requires a username prefix of network\

(I’m calling it a “user account prefix”, but that’s almost certainly not the official Microsoft terminology for it.)

To get around this problem, the user has to click on the link to ‘Use another account‘, then enter the complete Portal username in the format: network\accountID, plus their normal University password. This will allow them to log in to the Portal and access any e-resources.

Screenshot of a Windows 7 login box

If their computer insists on automatically trying to log them in using their ‘local’ user account, they may first have to tell Internet Explorer to delete both cookies and saved passwords (under Tools > Internet Options), then try the Portal / Athens login page again.

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